The Role

The Aviation Liability Adjuster ensures the smooth day-to-day operation of our Aviation business in the UK, from both Operations and Commercial perspectives. This hands-on Surveyor plays a crucial role in implementing the regional business development strategy and driving growth within the UK Aviation sector.

Key Responsibilities

• Collaborate with the team to develop, analyse, communicate and act on weekly performance and operational KPIs (utilisation, effectiveness, volumes, SLA, profitability, margins, cost optimisation, rates, revenue, WIP, Travel & Expense expenditure). Ensure KPI accuracy by promoting disciplined time recording and data management.
• Define and embed efficient local operational processes for the UK and serviced regions, ensuring compliance with both global business-specific and Group-wide policies and procedures.
• Promote the business through appropriate social media activity, presentations, local client meetings, seminars, and visits to the London Market.
• Coordinate client proposals, enhancing the existing library of materials for use with prospective and current clients.
• Communicate clearly with clients about our aviation liability services, emphasising our innovative approach and expertise that set us apart from competitors.
• Manage the end-to-end handling of aviation liability claims, including but not limited to:
• Engage with all relevant parties, including governmental and commercial stakeholders, airport authorities, landowners, and other agencies.
• Assess all factors influencing Underwriters’ potential exposure under the Policy of Insurance.
• Provide timely and accurate reports to Underwriters and other insurance professionals regarding circumstances, damages, costs, causes of loss, and contractual implications, including detailed settlement assessments and recommendations.
• Maintain regular communication with Insureds to advance claims towards settlement.
• Offer liability advice to the in-house Hull team and address any subrogation matters.
• Provide general advice to Underwriters on policy condition interpretation.
• Offer ad-hoc liability advice and expertise to the aviation insurance market.
• Foster teamwork and growth through open, effective communication.
• Undertake additional duties as assigned by management, within the scope of the role and your capabilities.
• Demonstrate and champion Charles Taylor’s values: Agility, Integrity, Care, Accountability, and Collaboration.

Required Skills

• Comprehensive understanding of the London Aviation Insurance Market and its practises.
• Excellent verbal and written communication skills.
• Strong analytical abilities with keen attention to detail.
• Proficient IT skills, particularly in Word and Excel.

About Us

Founded in 1884 as a mutual insurance association, Charles Taylor began under the leadership of coal merchant Charles Taylor, whose astute management set the foundation for growth. Today, we are a global leader providing insurance services and technology solutions, with approximately 4,000 experts across 120+ countries on six continents.

Our deep specialist expertise—from loss adjusters to forensic accountants—helps the global insurance market overcome its challenges. Through trusted partnerships, we build long-term, personal relationships with clients based on trust and collaboration. Our advanced technology enhances the customer experience from start to finish. Thanks to our global reach, clients can access our services wherever and whenever they need us.

Our adjusting team consists of experts specialising in commercial losses and claims across major lines and regions, many of which are complex and large-scale. We manage onshore and offshore claims through four main divisions: Property, Casualty, Technical & Special Risks, Marine, Aviation, and Natural Resources. We take pride in being a leading global loss adjuster across all disciplines.

Our Aviation division handles various claims, from substantial aircraft damage requiring complex repairs to investigating major accidents involving the total loss of passenger or cargo aircraft. With Aviation teams worldwide, all experts in their fields, we respond swiftly and effectively to all types of hull and liability claims.

Expertise you can trust – for more information, please visit www.charlestaylor.com

Why join Charles Taylor?

Charles Taylor is a people-focused business. Our culture and values define who we are, what we stand for, and how we behave. They shape our interactions with colleagues and clients, now and in the future. By living our values daily, we deliver better outcomes for the insurance industry.

We provide a positive working environment with opportunities for professional development and career growth across all business areas. This includes a structured onboarding process, job-specific skills training, online and in-person courses, and study support for professional qualifications.

Our Values

• Accountability (We take ownership and responsibility)
  Everyone contributes to Charles Taylor’s growth and success.
• Agility (We learn, evolve and adapt quickly)
  We anticipate, prepare for, and embrace change to remain competitive.
• Care (We are compassionate and human)
  We are approachable and genuinely interested in others.
• Collaboration (We are one)
  We are unique individuals united in our work.
• Integrity (We do the right thing)
  We act responsibly and respectfully at all times.

Equal Opportunity Employer

At Charles Taylor, we are proud to be an inclusive employer. We foster an environment of mutual respect with zero tolerance for discrimination of any kind, regardless of age, disability, gender identity, marital or family status, race, religion, sex, or sexual orientation.

We recognise that Diversity, Equity and Inclusion are essential to delivering better insurance outcomes and fulfilling our responsibilities to clients, colleagues, and the wider community. We actively promote and celebrate differences, striving to create an environment where all employees feel included and can realise their full potential. Our inclusive culture is supported by strong partnerships and a transparent, fair recruitment process.

Contact information

Ankur Chowdhury