Job Title: Systems Engineer
Reports to: Head of IT
Charles Taylor plc is a global leading provider of professional services to the insurance industry. We are a profitable, growing organisation that is highly regarded in the insurance industry as a top tier provider of professional services, employing some of the industry’s ‘best in class’ professionals and technical experts. Our delivery of high quality, individually tailored services to our clients is backed by our core values of excellence, partnership, quality and support, and we look for employees to join us who exemplify these values and our ethos.
We are looking for an experienced Systems Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security.
As a senior member within Charles Taylor Assistance's IT team, you will be responsible for day to day technical tasks within the team. Charles Taylor Assistance (formerly CEGA) is operational 24/7/365 and offers services with strict service level agreements at multiple locations. Experience of supporting a similar sized environment of 550 plus users across multiple locations is highly desirable.
This role will be a mixture of BAU whilst working on multiple projects. This is a "hands-on" role and you will be an escalation point for third line technical issues as well as providing technical management of server hardware, software, and configuration. You will also be able to take part in the IT Support third line out of hours call roster.
- Managing server/network infrastructure
- Preventative monitoring and management of systems
- Technical projects (design to implementation)
- Server/network migrations and upgrades
- Research new technologies
- Promote continuous improvement
- BCP and DR planning
Ad Hoc Duties
Your key accountabilities will include such other duties and tasks are as allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
- Windows 2008+
- Exchange 2010 and higher
- Office 365
- Microsoft Azure
- VMware ESXi/vCenter
- Citrix XenDesktop (highly desirable)
- Citrix NetScaler (highly desirable)
- SQL Server and T-SQL (highly desirable)
- HP Server/SAN, Nimble
- Firewall administration (Sophos)
- IP networking (HP)
- VoIP Telephony (Mitel)
- Thin clients (Wyse)
Demonstrate and role model the Charles Taylor six Values by ensuring a Supportive Environment, upholding Excellence in People, focusing on Partnership with Clients, delivering High quality Work, promoting Group-wide Entrepreneurship and having an Appetite for Change.
Equal Opportunity Employer
Here at Charles Taylor we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor.