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Careers at CEGA

CEGA employs a wide range of roles on a variety of full, part-time, fixed term and seasonal contracts.
Due to our continued success and growth we are seeking new team members to fill the following roles:

Customer Service Advisor Summer 2020 (Summer FTC Jobs 2020)


Summer FTC Jobs 2020

£16,250 - £18,000/annum

Job Location
-- United Kingdom

Job Type

21 November 2019

Would you like to gain valuable office based work experience next Summer? On top of that; earn money, make new friends and learn new skills!

Due to the seasonal nature of our business we grow our teams across a variety of customer service positions within our inbound contact centres for the Summer. We'll be looking for people to join us from June 2020 to September 2020 on a full time basis, working on a shift pattern.

The roles on offer include:

  • Customer Service Advisors in our Medical Risk Assessment team, receiving in-coming calls from customers wishing to update their travel insurance medical records. The purpose of this role is to help customers through the process of declaring any pre-existing medical conditions, ensuring they fully understand any restrictions on their travel insurance policy, whilst ensuring delivery of first class customer service. 
  • Customer Service Advisors in our Claims Handling team providing essential support to our customers - this will involve assessing new claims, checking documents and reviewing policy terms as well as making decisions on claims approval or decline.
  • Customer Service Support Administrators in our Emergency Assistance team providing essential support for overseas travellers when injured or ill - this will involve answering calls and helping customers with those initial enquiries, you will then be handing the case to a senior advisor to carry that enquiry through to completion.

We would welcome applications from candidates who have:

  • Excellent telephony based customer service
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • A confident, articulate and enthusiastic manner
  • Experience in a telephone or customer facing role
  • A good standard of education
  • If you speak multiple languages please let us know - we are very interested in this skill!

Full training will be proved for the role

Free mini-bus service from Chichester or Bournemouth train stations

Free on-site parking  

Relaxed office environment - casual dress code

We have an office near Chichester (PO18 8UE) and Christchurch (BH23 4JE) - let us know which site you would like to work at!

Contact information

Jo Riche-Webber

For further details please download the job description below:

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