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Careers at CEGA

CEGA employs a wide range of roles on a variety of full, part-time, fixed term and seasonal contracts.
Due to our continued success and growth we are seeking new team members to fill the following roles:

Claims Handler- Travel Insurance (666870 INDCF)


666870 INDCF

£18,000 - £18,800/annum + Benefits

Job Location
- United Kingdom -- England -- South East England -- West Sussex -- Chichester

Job Type

23 August 2019

Claims Handler - Travel Insurance

Location: Chichester

Contract: Permanent

Hours: Mon - Fri, shifts rostered between 8am & 8pm with some weekend work, full-time position

Salary: £18,000 - £18,800 (Depending on prior experience in an insurance background or claims based role)


Are you are looking for a career that offers variety and challenge? Then this could be an ideal role for you! We are seeking reliable and empathetic individuals to join our award winning claims management team. The position offers a great insight into the travel industry as you will be investigating a wide range of cases; anything from lost or stolen items and medical emergencies.  


Responsibilities :

  • Provide help and re-assurance to our customers during their time of need.
  • Interpretation and application of policy wordings to specific claims scenarios.
  • To process customers' travel insurance claims that could include a variety cases to investigate such as medical treatment, lost or stolen items, holiday cancelations and delays and missed departures.
  • Ensure all relevant information is captured on our claims management system.

Experience & Skills:

  • Previous experience of working in the claims environment and within the insurance industry is desirable
  • An ability to stay calm, confident and focussed while handling high numbers of incoming calls
  • The ability to reassure others and display high levels of empathy
  • A passion for helping other people who are distressed or anxious
  • Competent at using complex computer systems (training for our system fully provided)
  • Numerate and able to understand and process information quickly
  • Literate with the ability to tailor communication suitable for the appropriate audience
  • High levels of attention to detail


  • Free on-site parking 
  • Free mini-bus service from Chichester Train Station
  • Free annual travel insurance (subject to qualifying criteria)
  • Discount on your home and motor insurance
  • Salary supplements for using an additional language
  • 20 days holiday a year, plus 8 days bank holiday (incremental increase with each year's service)
  • Annual Bonus scheme
  • Fully equipped gym, on site tennis court and other social club facilities.
  • Discounted eventsorganised by the Social Club; membership of just £2 per month.

About CEGA Group:

CEGA is part of the Charles Taylor Group, a leading professional services company that has supported clients across the global insurance market since 1884. CEGA Group is one of the world's leading providers of travel risk management, medical assistance, air ambulance and claims management services and offers an end to end service in-house. With an outstanding reputation for delivering the optimum combination of quality service and cost control, we represent some of the best known brands in insurance, banking and corporate sectors.
CEGA Group Services provides critical round the clock assistance to people all over the globe who need emergency medical, security and claims assistance. We are proud of the work we do, and we have an unprecedented reputation in the market for quality and customer service.
Our vital medical assistance and claims services are sought by leading worldwide insurers and, as the provider of services to 5 of the 6 leading insurers, we are highly regarded as a leader in our field.

The personal data you provide in your application and as part of the recruitment process will only be held and processed to facilitate the recruitment process for the particular position you have applied for, or for any future suitable vacancies. Your data may be used to assess your application for employment at CEGA Group, conduct reference checks and to inform you of further career opportunities. Please visit, to view CEGA's full privacy policy.

Contact information

Kris Mason

For further details please download the job description below:

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