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Careers at CEGA

CEGA employs a wide range of roles on a variety of full, part-time, fixed term and seasonal contracts.
Due to our continued success and growth we are seeking new team members to fill the following roles:


Emergency Call Handler (CEGA0194)

Overview

Reference
CEGA0194

Salary
£18,000 - £19,000/annum + Benefits

Job Location
- United Kingdom -- England -- South East England -- West Sussex -- Chichester

Job Type
Permanent

Posted
09 April 2019


Emergency Call Handler - International Travel Assistance

Location: Chichester

Contract: Permanent

Hours: Mon - Fri, shifts rostered between 8am & 8pm with some weekend work, full-time position

Salary: £18,000 - £19,000 (Depending on experience)

Important Information:  To support our continued growth we are currently recruiting for induction date on Monday 13th May 2019.

Are you are looking for a career that offers responsibility and challenge? Then this could be an ideal role for you! We are seeking reliable and empathetic individuals to join our award winning international travel assistance teams. The position is as challenging as it is rewarding as you will be working at the front line of the business where you are co-ordinating services such as medical evacuations, repatriations and air ambulance.

Responsibilities :

  • Receive inbound calls from customers abroad relating to a medical situation
  • Understand fully the customers situation, concerns and current location
  • Take note of everything the customer is saying, paying particular attention to their emotional well being
  • Using empathy and sympathy towards the customers situation

The successful applicant will need to possess the following attributes:                       

  • Technical Knowledge: you will be trained to understand and manage high cost and complex inpatient medical assistance claims, including organising evacuations, medical treatment and liaising with clients to provide updates
  • People skills: a proactive, can do attitude with a real focus on customer quality
  • Organised: able to self-manage a personal portfolio of customers with the ability to prioritise and be self-motivated
  • Communication: be proficient in both verbal, listening and written skills
  • Personal: demonstrate excellent interpersonal and organisational skills with a flexible approach

Experience & Skills:

  • You will be able to demonstrate exceptional telephony based customer service skills and be able to quickly build rapport with people whilst remaining professional at all times.
  • You will be self-motivated and have excellent organisational skills
  • Capable of multi-tasking using various computer software - essential
  • The ability to work on your own initiative whilst performing as part of a team - essential
  • Able to demonstrate a high level of attention to detail - essential
  • Confident and articulate on the telephone - essential

Benefits of working for CEGA Group:

  • Free on-site parking 
  • Free mini-bus service from Chichester Train Station
  • Free annual travel insurance (subject to qualifying criteria)
  • Discount on your home and motor insurance
  • Salary supplements for using an additional language
  • 20 days holiday a year, plus 8 days bank holiday (incremental increase with each year's service)
  • Annual Bonus scheme
  • Fully equipped gym, on site tennis court and other social club facilities.
  • Discounted eventsorganised by the Social Club; membership of just £2 per month.

 About CEGA Group:

CEGA Group is one of the world's leading providers of travel risk management, medical assistance, air ambulance and claims management services and offers an end to end service in-house. With an outstanding reputation for delivering the optimum combination of quality service and cost control, we represent some of the best known brands in insurance, banking and corporate sectors.
CEGA Group Services provides critical round the clock assistance to people all over the globe who need emergency medical, security and claims assistance. We are proud of the work we do, and we have an unprecedented reputation in the market for quality and customer service.
Our vital medical assistance and claims services are sought by leading worldwide insurers and, as the provider of services to 5 of the 6 leading insurers, we are highly regarded as a leader in our field.

 

The personal data you provide in your application and as part of the recruitment process will only be held and processed to facilitate the recruitment process for the particular position you have applied for, or for any future suitable vacancies. Your data may be used to assess your application for employment at CEGA Group, conduct reference checks and to inform you of further career opportunities. Please visit, https://www.cegagroup.com/privacy to view CEGA's full privacy policy.

INDCF


Contact information

Kris Mason

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