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Careers at CEGA

CEGA employs a wide range of roles on a variety of full, part-time, fixed term and seasonal contracts.
Due to our continued success and growth we are seeking new team members to fill the following roles:


Administration Support (CEGA0172)

Overview

Reference
CEGA0172

Salary
£16,000 - £16,000/annum + benefits

Job Location
- United Kingdom -- England -- South East England -- West Sussex -- Chichester

Job Type
Permanent

Posted
23 January 2019


Our contact centre is open 24/7 365 days per year serving millions of customers on behalf of the biggest travel insurance companies. In the heart of our medical assistance department, our busy administration support team are vital in making sure that our customers' cases are progressing to a successful conclusion. Working alongside our case managers, a typical day would see all the usual admin tasks undertaken - but the difference with a job at CEGA is that we save lives so answering that phone call or responding quickly to that email could make all the difference. This is a great opportunity for someone looking to gain customer service skills in a contact centre environment and many of our administrators have progressed to other positions within CEGA.

This role includes:

  • General maintenance of the administration email folder
  • Using the system to update or modify customer information
  • Opening new cases and tasking on to relevant case managers
  • Contacting GP's to confirm customer payments received and chase outstanding reports
  • Contacting customers to chase outstanding documentation
  • Fielding incoming telephone calls to the appropriate case manager and/or taking messages

We would welcome applications from candidates who have:

  • Experience in a telephone or customer facing role
  • A confident, articulate and enthusiastic manner
  • Excellent verbal and written communication skills
  • Excellent computer skills - competent at using Outlook and navigating IT systems
  • A good standard of education

In addition we are particularly interested in candidates with foreign language skills, with preference for French, Spanish, Portuguese, Italian, Russian, Arabic and German speakers. We pay a generous supplement for each fluent language spoken.

We offer a great benefits package that includes:

  • Free on-site parking or free mini-bus pick up service (to and from Chichester train station)
  • Free annual travel insurance (subject to qualifying criteria)
  • Contributory pension scheme
  • Salary supplements for using an additional language
  • 20 days holiday a year, plus 8 days bank holiday.
  • Eye care vouchers
  • Childcare vouchers
  • Bonus scheme
  • Cycle to work scheme
  • Fully equipped gym, on site tennis court and other social club facilities
  • Location: Funtington, Chichester, West Sussex
  • Contract: Permanent
  • Hours:  37.5 hours per week, 8-4pm, 9-5pm, 10-6pm, 12-8pm on a rostered pattern, weekends also involved with days in lieu given back.
  • Salary:  £16,000 per annum + benefits + language allowance if necessary

Agencies: We re fortunate enough to receive some really great direct applications, so at this time we will not be engaging or accepting any unsolicited CV's from agencies.

The personal data you provide in your application and as part of the recruitment process will only be held and processed to facilitate the recruitment process for the particular position you have applied for, or for any future suitable vacancies. Your data may be used to assess your application for employment at CEGA Group, conduct reference checks and to inform you of further career opportunities. Please visit, https://www.cegagroup.com/privacy to view CEGA's full privacy policy

INDCF


Contact information

Rob Legg

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