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Careers at CEGA

CEGA employs a wide range of roles on a variety of full, part-time, fixed term and seasonal contracts.
Due to our continued success and growth we are seeking new team members to fill the following roles:


Customer Service Advisor Applications 2019 (CEGA2020)

Overview

Reference
CEGA2020

Salary
£18,000 - £18,000/annum + benefits

Job Location
- United Kingdom -- England -- South East England -- West Sussex -- Chichester

Job Type
Permanent

Posted
03 January 2019


Customer Service Advisors Applications 2019

Please note: We are currently taking speculative applications for various roles across CEGA for 2019; we will keep your details on file and will contact you should a vacancy arise.

Full time: Mon - Sun 37.5 hours per week, rotating shift patterns, including early & late shifts

Part time: Please specify how many hours over which days (we would be happy to review)

Weekend only: Fri, Sat, Sun or Sat, Sun Mon (8 hour shifts)

Twilight shift: 3pm, 4pm, 5pm start (8 hour shifts)

Salary:

£18,000 per annum (pro rata) + Benefits + language allowance if necessary

The Role:

We are currently recruiting for Customer Service Advisors here at Funtington, Chichester. (Emsworth border)

You will:

  • Receive inbound calls from customers abroad relating to a travel insurance claims (medical/non-medical depending on department)
  • Understand fully the customers situation, concerns and current location
  • Take note of everything the customer is saying, paying particular attention to their emotional wellbeing
  • Using empathy and sympathy towards the customers situation

The successful applicant will need to possess the following skills and attributes:                       

  • Technical Knowledge: you will be trained to understand and manage high cost and complex inpatient medical assistance claims, including organising evacuations, medical treatment and liaising with clients to provide updates
  • People skills: a proactive, can do attitude with a real focus on customer quality
  • Organised: able to self-manage a personal portfolio of customers with the ability to prioritise and be self-motivated
  • Communication: be proficient in both verbal, listening and written skills
  • Personal: demonstrate excellent interpersonal and organisational skills with a flexible approach

Experience & Skills:

  • You will be able to demonstrate exceptional telephony based customer service skills and be able to quickly build rapport with people whilst remaining professional at all times.
  • You will be self-motivated and have excellent organisational skills
  • Capable of multi-tasking using various computer software (Essential)
  • The ability to work on your own initiative whilst performing as part of a team (Essential)
  • Able to demonstrate a high level of attention to detail (Essential)
  • Confident and articulate on the telephone (Essential)

Benefits of working for CEGA Group:

  • Free on-site parking or mini-bus pick up service (to and from Chichester train station)
  • Free annual travel insurance (subject to qualifying criteria)
  • Contributory pension scheme
  • Salary supplements for using an additional language
  • 20 days holiday a year, plus 8 days bank holiday.
  • Annual Bonus scheme
  • Cycle to work scheme
  • Fully equipped gym, on site tennis court and other social club facilities.

The personal data you provide in your application and as part of the recruitment process will only be held and processed to facilitate the recruitment process for the particular position you have applied for, or for any future suitable vacancies. Your data may be used to assess your application for employment at CEGA Group, conduct reference checks and to inform you of further career opportunities. Please visit, https://www.cegagroup.com/privacy to view CEGA's full privacy policy.

INDCF


Contact information

Rob Legg

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