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Careers at CEGA

CEGA employs a wide range of roles on a variety of full, part-time, fixed term and seasonal contracts.
Due to our continued success and growth we are seeking new team members to fill the following roles:

Customer Advisor - Medical Risk Assessment Team (CEGA0165)



£17,000 - £18,000/annum + Language allowance

Job Location
- United Kingdom -- England -- South West England -- Dorset -- Bournemouth

Job Type

14 January 2019

Customer Advisor - Medical Risk Assessment Team

Location: Bournemouth

Contract: Permanent

Hours: Mon - Fri, shifts rostered between 8am & 9pm with some weekend work

Salary: £17,000 - £18,000 (Depending on experience)

Important Information:  Start date for this role is on 4th February 2018. Part-time applicants will also be considered however you must be able to attend the training program, where you are required to attend full time, Mon-Fri 9-5, for a period of approximately 3-4 weeks.

If you want to work for a company where you can learn and grow; develop a career; work hard; really help people and make a difference; oh and wear jeans to work every day then we could be the place for you! We are seeking reliable and empathetic individuals to join our award winning customer service teams. The position is within our Medical Risk Assessment Department where you will be assisting customers through the process of declaring any pre-existing medical conditions, ensuring they fully understand any restrictions on their travel insurance policy, whilst ensuring delivery of a first class customer service.


  • Receive in-coming calls from customers wishing to update their travel insurance medical records
  • Input data to our specialist system
  • Ensure all relevant information is captured and updated on the system for each customer
  • Ensure customers who aren't covered are given a good explanation as to why and providing a proactive solution where able to
  • Help make the process as simple and hassle free as possible for customers
  • Attempt to resolve disputes with customers. Proactively present solutions to problems and ensure the principles of Treating Customers Fairly are considered
  • Liaise with 3rd parties in relation to resolving queries quickly

Experience & Skills:

  • An ability to stay calm, confident and focussed while handling incoming calls
  • The ability to reassure others and display high levels of empathy
  • A passion for helping other people who are distressed or anxious
  • Previous experience of working in the insurance industry
  • Competent at using complex computer systems (training for our system fully provided)
  • Able to understand and process information quickly
  • High levels of attention to detail

Benefits of working for CEGA Group:

  • Free on-site parking 
  • Free mini-bus service from Bournemouth Town centre
  • Free annual travel insurance (subject to qualifying criteria)
  • Discount on your home and motor insurance
  • Salary supplements for using an additional language
  • 20 days holiday a year, plus 8 days bank holiday (incremental increase with each year's service and options to buy more holidays)
  • Annual Bonus scheme
  • Corporate membership rates to BH Live Gyms
  • Discounted events organised by the Social Club; membership of just £2 per month.

About CEGA Group:

CEGA Group is one of the world's leading providers of travel risk management, medical assistance, air ambulance and claims management services and offers an end to end service in-house. With an outstanding reputation for delivering the optimum combination of quality service and cost control, we represent some of the best known brands in insurance, banking and corporate sectors.
CEGA Group Services provides critical round the clock assistance to people all over the globe who need emergency medical, security and claims assistance. We are proud of the work we do, and we have an unprecedented reputation in the market for quality and customer service.
Our vital medical assistance and claims services are sought by leading worldwide insurers and, as the provider of services to 5 of the 6 leading insurers, we are highly regarded as a leader in our field.

The personal data you provide in your application and as part of the recruitment process will only be held and processed to facilitate the recruitment process for the particular position you have applied for, or for any future suitable vacancies. Your data may be used to assess your application for employment at CEGA Group, conduct reference checks and to inform you of further career opportunities. Please visit, to view CEGA's full privacy policy.


Contact information

Kris Mason

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